How long will it take for me to get delivery? Most orders are dispatched within 2-3 business days. Delivery time will depends on your location. Domestic get delivered within 5-6 days. How do I track the exact delivery status? Once your order is shipped, you will get a mail and whatsapp information informing you of the courier company bringing your package and the AWB no. / Docket no. The package can be tracked on the courier company’s web site. During what hours of the day can I expect delivery? Deliveries are made during office hours 9am to 7pm. Will I be informed of the exact time of delivery? The couriers deliver during office hours and for more specific details you can contact the courier company directly. Delivery Policy Please also note that each shipment of items in an order requires an adult’s signature upon delivery. If there is any change in delivery address, after the order has been placed the shipment shall be retained at the shipper’s branch office / dealer for you to collect. You can ask for a shipper’s branch location / dealer nearest to you for picking-up the shipment. What happens if i am not at my delivery address at the time of delivery? The courier will leave you a delivery card for you to contact them in order to re-arrange delivery. Do I have to sign for the parcel personally, or can someone else sign for it? People in your household can sign for the parcel but they will be asked for some proof of identification. Partial Shipments You can buy several items on epsgroupindia.com in a single order. A particular item that is out of stock or not available at all may not be shipped to you along with other items that are available off the shelf. In such cases there will be “Partial Shipment” of your order. This means that you will receive only a part of your whole order. In such cases, you will not be charged extra shipping charges for each subsequent shipment of items. Out-Of-Stock Item Any out-of-stock items in your order will automatically be shipped separately. Warranties & Guarantees of goods sold on www.nilsanindia.com Products sold on this site are covered by Manufacturer’s warranty. Warranty period and type offered are mentioned in the product description page.